Refund policy

We want you to feel confident purchasing from Cosy Soap Co.

Due to the personal-care nature of our products, we are unable to accept returns or exchanges on used, opened, or handled items. All soap, skincare, bath, and body products are final sale once shipped, unless the item arrives damaged or there is an error with your order.

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery at susan@cosysoapco.com with your order number and photos of the issue. We will review the concern and, when appropriate, offer a replacement, store credit, or refund.

Shipping charges are non-refundable unless the issue was caused by an error on our part.

Cosy Soap Co. reserves the right to review each request individually. We are not responsible for packages marked delivered by the carrier, delays caused by the carrier, or incorrect shipping addresses entered at checkout.

For questions about an order, please contact us at susan@cosysoapco.com.